Feedback from our Mediation and Coaching Clients
We routinely seek feedback from both our mediation and coaching clients. As both processes are confidential, this feedback has been anonymised.
Executive Coaching
I was not clear at the outset on the best focus for the session, but James did a brilliant job in helping me work out the underlying problem/issue and to form a strategy for approaching it. By the end of the session I felt we had achieved a clear structure for me to develop further.
A Charting Solutions Coaching Client
Executive Coaching
I’ve learnt a lot about how to approach challenges I face in my job that will be transferable to other situations in the future.
A Charting Solutions Coaching Client
Executive Coaching
James’ coaching has been brilliant, it has increased my confidence taking on my new job and came at a very important time in terms of career development and challenges that I was facing.
A Charting Solutions Coaching Client
Executive Coaching
James is great at listening to the challenges I’m facing and understanding the issues. The sessions are very focused on finding solutions and discussing follow up actions. James’ coaching style encourages you to come up with your own ideas and strategies and I always feel more confident leaving the session.
A Charting Solutions Coaching Client
Executive Coaching
Thanks very much for another brilliant session, I find them very useful and they have massively increased my confidence going into my new role.
A Charting Solutions Coaching Client
Executive Coaching
Personable & engaging. Thoughtful & will actively engage with the problem. Empathetic and insightful. Focused on identifying outcomes and actions to take the process forward.
A Charting Solutions Coaching Client
Executive Coaching
James is tireless and unflagging in his determination to help me have a successful coaching session with clear follow up. James is a great listener and very plugged into the discussion, helping me identify the optimum outcome on each topic. James has helped me explore a range of ideas and he never circumvents difficult topics. Sleeves rolled up and resolute.
A Charting Solutions Coaching Client
Executive Coaching
James is great at listening to the challenges I’m facing and understanding the issues. The sessions are very focused on finding solutions
A Coaching Client
Commercial Mediation
An incredibly pragmatic guy and great to work with; he is able to co-operate when it is required and take all the right points.
Chambers Directory
Commercial Mediation
Your approach was absolutely superb. Frankly, I believed the prospect of us obtaining a settlement was near zero. It was only your efforts that succeeded in a result.
A Charting Solutions Mediation Client
Commercial Mediation
Just a short note to thank you on behalf of myself and my clients for all that you did in the mediation. As a person who has now attended numerous mediations (now well into three figures), on both sides of the Atlantic, … I have to say that in my view you are one of the top mediators.
A Charting Solutions Mediation Client
Commercial Mediation
The mediation proved to be an invaluable process here. I thought that, as the mediator, you were excellent. You challenged us where necessary but in such a way that added to the process. I think that you did very well to bring the parties together.
A Charting Solutions Mediation Client
Commercial Mediation
I am pleased with the outcome of this case. Did we pay more than we should? Maybe, maybe not, and we will never know. However, as always there was a real risk that we would have lost at trial and you need to pick your battles carefully. We have brought ourselves certainty and avoided the risk by settling at this stage.
It was a real eye-opener to find that the claimant’s motivation for nearly 7 years of litigation was a principle, not money. I tried not to fall off my chair when the claimant said as much in our final meeting.
As insurers, I think we fall into the trap of thinking that everybody sees these disputes in the same clinical way we do but perhaps some claimants do not. Thank you for helping us gain all this insight!
A Charting Solutions Mediation Client
Commercial Mediation
Your approach yesterday I believe was absolutely superb. Frankly, I believed the prospect of us obtaining a settlement was near zero. It was only your efforts that succeeded in a result.
A Charting Solutions Mediation Client
Commercial Mediation
You calmed the parties when necessary and kept them on track for a resolution within the day allotted. You also encouraged common sense and inspired trust.
A Charting Solutions Mediation Client
Commercial Mediation
James quickly established a good rapport with the clients and lawyers on both sides. He has a relaxed manner, a good sense of humour and ready appreciation of the parties’ needs. He inspired confidence and the parties found him very easy to work with.
A Charting Solutions Mediation Client
Commercial Mediation
You were approachable, had a good ‘bedside manner’ with difficult clients and were quick to isolate and identify issues.
A Charting Solutions Mediation Client
Commercial Mediation
You dealt with the claimants in a sympathetic and emollient manner where there were strong emotional issues involved. You kept matters under control and in focus. You also shifted consideration away from claims figures to what sum the claimants needed to get on with their lives which seemed to assist the breakthrough.
A Charting Solutions Mediation Client
Commercial Mediation
You helped the parties isolate the 2-3 pivotal issues in dispute.
A Charting Solutions Mediation Client
Commercial Mediation
I considered your conduct of the mediation to be quite excellent and it was very much down to you that we were able to find a conclusion when, frankly, I felt a conclusion was unlikely,
A Charting Solutions Mediation Client